Frequently Asked Questions
Q. What is HarborLink?
A. It is a leading provider
of free, high-speed, wireless Internet access.
Based in Dayton, HarborLink operates wireless
“hotspots” in venues such as bars,
restaurants, coffee houses, city zones and other
public places. For a listing of locations, please
visit http://www.harborlink.net/locations.
Q. What do I need to use HarborLink?
A. All you need is a Wi-Fi
compatible laptop, personal digital assistant
(PDA) or handheld computer. Harborlink sites
support 802.11b and 802.11g wireless devices,
which are standard among most wireless equipment
people may purchase from computer vendors and
retail outlets such as Best Buy, Micro Center,
Fry’s Electronics or CompUSA.
Q. What is the network name
or SSID that HarborLink transmits?
A. The standard network name
is “harborlink.” Wi-Fi wireless
works by using the company’s equipment
located in your area to transmit a wireless
“beacon” that tells computers the
service is available. This beacon is known as
a network name or SSID in the tech world. For
more information, see this article’s instructions
for selecting a network name.
Q. My computer runs Windows
98, ME or 2000. How do I connect to HarborLink?
A. People using older versions
of Windows may apply this article’s step-by-step
instructions to connect. The one difference
is the process of selecting a network name or
SSID. Older laptops generally have external
wireless cards that may require manual changes
to connect. Instructions on how to set the SSID
vary depending on the brand and model of wireless
network cards being used. Many wireless adapters
allow users to set SSIDs via icons on start
bars. However, if the cards do not have this
function, you may follow these steps:
1. Rght-click on "Network
Neighborhood" and select "properties."
If "Network Neighborhood" does not
appear on the desktop, open the control panel
and double-click on "Network."
2. Under the "Configuration"
tab, arrow down until you see the name of your
wireless adapter. Highlight the name then select
"Properties."
3. Click on the "Advanced"
tab. Under the "Property" window,
locate and click on "SSID" or "Network
Name" (depending on the wireless brand).
4. Under “Value,”
type "harborlink" (all lower case,
no quotation marks).
5. Click "OK" twice.
6. You should be connected,
provided your computer does not require a reboot.
If a reboot is needed, you should be connected
upon completion of the reboot.
Q. Will wireless be available
24 hours, seven days a week?
A Yes.
Q. Is it free?
A. Yes.
Q. Who is in charge of maintaining
the wireless service?
A. HarborLink Network.
Q. What number should I call
for help or technical support?
A. Call 800-451-0738.
Q. When I’m not in Dayton,
how do I find other HotSpots?
A. You may do a Web search
for “ohio wifi hotspots” or check
out these sites:
Q. How do I contact HarborLink?
A. HarborLink welcomes your
questions and comments. Feel free to contact
the company at:
HarborLink Network, Ltd.
3131 S. Dixie Drive
Suite 500
Dayton, OH 45439
Phone: 937-294-2954
Fax: 937-438-5844
Support Numbers
Technical Support: 800-451-0738
Marketing/Sales Support: 937-294-2954
http://www.harborlink.net
