Frequently Asked Questions
Q. What is HarborLink?
A. It is a leading provider of free, high-speed,
wireless Internet access. Based in Dayton, HarborLink operates wireless
“hotspots” in venues such as bars, restaurants, coffee
houses, city zones and other public places. For a listing of locations,
please visit http://www.harborlink.net/locations.
Q. What do I need to use HarborLink?
A. All you need is a Wi-Fi compatible laptop, personal
digital assistant (PDA) or handheld computer. Harborlink sites support
802.11b and 802.11g wireless devices, which are standard among most
wireless equipment people may purchase from computer vendors and retail
outlets such as Best Buy, Micro Center, Fry’s Electronics or
CompUSA.
Q. What is the network name or SSID that HarborLink
transmits?
A. The standard network name is “harborlink.”
Wi-Fi wireless works by using the company’s equipment located
in your area to transmit a wireless “beacon” that tells
computers the service is available. This beacon is known as a network
name or SSID in the tech world. For more information, see this article’s
instructions for selecting a network name.
Q. My computer runs Windows 98, ME or 2000. How
do I connect to HarborLink?
A. People using older versions of Windows may apply
this article’s step-by-step instructions to connect. The one
difference is the process of selecting a network name or SSID. Older
laptops generally have external wireless cards that may require manual
changes to connect. Instructions on how to set the SSID vary depending
on the brand and model of wireless network cards being used. Many
wireless adapters allow users to set SSIDs via icons on start bars.
However, if the cards do not have this function, you may follow these
steps:
1. Rght-click on "Network Neighborhood"
and select "properties." If "Network Neighborhood"
does not appear on the desktop, open the control panel and double-click
on "Network." 2. Under the "Configuration"
tab, arrow down until you see the name of your wireless adapter.
Highlight the name then select "Properties." 3.
Click on the "Advanced" tab. Under the "Property"
window, locate and click on "SSID" or "Network
Name" (depending on the wireless brand). 4.
Under “Value,” type "harborlink" (all lower
case, no quotation marks). 5. Click "OK"
twice. 6. You should be connected, provided
your computer does not require a reboot. If a reboot is needed,
you should be connected upon completion of the reboot. |
Q. Will wireless be available 24 hours, seven days
a week?
A Yes.
Q. Is it free?
A. Yes.
Q. Who is in charge of maintaining the wireless service?
A. HarborLink Network.
Q. What number should I call for help or technical
support?
A. Call 800-451-0738.
Q. When I’m not in Dayton, how do I find other
HotSpots?
A. You may do a Web search for “ohio wifi hotspots”
or check out these sites:
Q. How do I contact HarborLink?
A. HarborLink welcomes your questions and comments.
Feel free to contact the company at:
HarborLink Network, Ltd.
3131 S. Dixie Drive
Suite 500
Dayton, OH 45439
Phone: 937-294-2954
Fax: 937-438-5844
Support Numbers
Technical Support: 800-451-0738
Marketing/Sales Support: 937-294-2954
http://www.harborlink.net