Frequently Asked Questions
Q. What is HarborLink?
A. It is a leading provider of free,
high-speed, wireless Internet access. Based in Dayton,
HarborLink operates wireless “hotspots”
in venues such as bars, restaurants, coffee houses,
city zones and other public places. For a listing of
locations, please visit http://www.harborlink.net/locations.
Q. What do I need to use HarborLink?
A. All you need is a Wi-Fi compatible
laptop, personal digital assistant (PDA) or handheld
computer. Harborlink sites support 802.11b and 802.11g
wireless devices, which are standard among most wireless
equipment people may purchase from computer vendors
and retail outlets such as Best Buy, Micro Center, Fry’s
Electronics or CompUSA.
Q. What is the network name or SSID
that HarborLink transmits?
A. The standard network name is “harborlink.”
Wi-Fi wireless works by using the company’s equipment
located in your area to transmit a wireless “beacon”
that tells computers the service is available. This
beacon is known as a network name or SSID in the tech
world. For more information, see this article’s
instructions for selecting a network name.
Q. My computer runs Windows 98, ME
or 2000. How do I connect to HarborLink?
A. People using older versions of Windows
may apply this article’s step-by-step instructions
to connect. The one difference is the process of selecting
a network name or SSID. Older laptops generally have
external wireless cards that may require manual changes
to connect. Instructions on how to set the SSID vary
depending on the brand and model of wireless network
cards being used. Many wireless adapters allow users
to set SSIDs via icons on start bars. However, if the
cards do not have this function, you may follow these
steps:
1. Rght-click on "Network Neighborhood"
and select "properties." If "Network
Neighborhood" does not appear on the desktop, open
the control panel and double-click on "Network."
2. Under the "Configuration"
tab, arrow down until you see the name of your wireless
adapter. Highlight the name then select "Properties."
3. Click on the "Advanced"
tab. Under the "Property" window, locate and
click on "SSID" or "Network Name"
(depending on the wireless brand).
4. Under “Value,” type
"harborlink" (all lower case, no quotation
marks).
5. Click "OK" twice.
6. You should be connected, provided
your computer does not require a reboot. If a reboot
is needed, you should be connected upon completion of
the reboot.
Q. Will wireless be available 24 hours,
seven days a week?
A Yes.
Q. Is it free?
A. Yes.
Q. Who is in charge of maintaining
the wireless service?
A. HarborLink Network.
Q. What number should I call for help
or technical support?
A. Call 800-451-0738.
Q. When I’m not in Dayton, how
do I find other HotSpots?
A. You may do a Web search for “ohio
wifi hotspots” or check out these sites:
Q. How do I contact HarborLink?
A. HarborLink welcomes your questions
and comments. Feel free to contact the company at:
HarborLink Network, Ltd.
3131 S. Dixie Drive
Suite 500
Dayton, OH 45439
Phone: 937-294-2954
Fax: 937-438-5844
Support Numbers
Technical Support: 800-451-0738
Marketing/Sales Support: 937-294-2954
http://www.harborlink.net